Terms & Conditions
1. Service
1.1 We are the company's website and we operate and operate the website. Our website provides a convenient shopping model via the Internet (including through the use of applications or software).
1.2 By using the Website, you agree to be bound by the following terms and conditions. Please read the terms and conditions carefully.
1.3 The meaning of certain terms used in the Terms and Conditions:
1.3.1 "We" is a reference to (the name of the person or company providing the service).
1.3.2 "You" is a reference to the person we provide services or deliveries to and the person who is required to pay for the goods we deliver.
1.3.3 “Content” means all combinations of text, images, logos, icons, photographs, images, moving visual figurative images or sounds, and images, sound effects selected, shown or used in or relating to our website. , computer programs and other materials.
1.3.4 "Goods" means the goods or services that you order and will pay through our website.
1.3.5 "Intellectual Property Rights" means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether or not any of the above applications have been registered and registered, or the right to apply for registration in respect of any of the above), confidentiality Data rights and all other intellectual property rights of similar or corresponding nature that may exist anywhere in the world, either now or in the future.
1.3.6 "Service" has the meaning given in section 1.1.
1.3.7 “Supplier” means the seller and supplier of the goods you have ordered through our website.
1.3.8 "Website" means the website of Hello Bear (http://hellobear.shoplineapp.com/) and any related websites connected to it.
1.3.9 "User Content" means the meaning given in Section 10.1.
2. Registration
2.1 You must register with us when using the service or making an order. By registering, you represent that you (and we have the right to rely on it) that you are at least 18 years of age and have the capacity to form a legally binding contract.
2.2 All suppliers who provide goods to us and through our website declare that all the orders you make through our website will be carried out within the power of your contract.
2.3 In view of your use of our services, you agree to:
2.3.1 provide true, accurate, up-to-date and complete information about you when completing the registration form; and
2.3.2 Keep and update your registration information to ensure that the information is true, accurate, up-to-date and complete. We reserve the right to suspend or terminate your registration if we have reasonable grounds to suspect that any information is false, inaccurate, not up to date or incomplete.
3. Order
3.1 We are responsible for managing the website, arranging the order processing process and completing the products that you have ordered from us through our website.
3.2 When you place an order, you are purchasing the goods from us at the specified price of the item. Once you submit, you must not cancel the order, even if we have not accepted or rejected your order.
3.3 We will confirm by email that we have received your order. This confirmation email will provide:
3.3.1 Your order details,
3.3.2 Details of the price charged,
3.3.3 Your order follow-up information, and
3.3.4 Information expected to be sent and delivered.
This newsletter will indicate that we accept your order on behalf of the supplier. You can track your order status online.
3.4 The orders we accept will only cover the items referred to in the confirmation and may not cover all the items you have ordered. If this is the case, then when we further issue an acceptance confirmation for the remaining items of your order, the ordering party you made in the order part will be accepted.
3.5 The inventory of the goods is displayed online and will be updated regularly by us. However, it should not be relied upon as a definitive statement as to whether or not the goods you intend to purchase actually have inventories.
3.6 We reserve the right, at our sole discretion, not to accept or cancel orders for any reason, including but not limited to:
3.6.1 The goods you ordered do not have sufficient stock;
3.6.2 Failure to arrange delivery for your area; or
3.6.3 The price indicated on one or more of the items ordered by you is in error due to a human error or a computer error or incorrect pricing information provided by the supplier.
3.7 If we cancel your order, we will notify you by email and will deposit any amount deducted from your credit card into your account within 30 (30) days of your order as soon as possible. . You accept that we are not required to make any compensation for your dissatisfaction.
4. Price and payment
4.1 We will use all reasonable commercial efforts to display accurate and up-to-date prices on our website. We cannot list the exact prices before accepting your order.
4.2 If the price of the item is higher than the price at the time we place the order, we will
4.2.1 Cancel your order, or
4.2.2 Contact you to inquire whether you intend to pay a higher price or cancel your order.
4.3 If we cancel the order and you have made any payment, we will refund you. You agree and accept that we are not required to make any compensation for your dissatisfaction.
4.4 We accept Visa and MasterCard credit card payments. By making your order, you authorize us to pay by the credit card you specify when we accept the order. The ownership of the goods will not be transferred to you until the payment is received.
4.5 We use third party payment services for online transactions. When you make an order, you agree and accept that, subject to its terms and conditions, your credit card details will be collected, processed and retained by us and the payment service provider. You agree and accept that you will be solely and solely responsible for any losses incurred or incurred by you in the conduct of your credit card transactions, and we shall not be liable for any loss in whole or in part under any circumstances.
5. Delivery
5.1 Apart from the first two days of the Lunar New Year and when the typhoon warning signal No. 8 or above or the Black Rainstorm Warning is in force, we will only deliver from Monday to Friday in certain areas of Hong Kong. We do not currently ship to remote areas and outlying islands. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will receive the ordered merchandise from our outlets and we will not accept the cancellation or refund to you under any circumstances.
5.2 We will deliver the goods you ordered through our staff or third-party suppliers to the shipping address provided by you. When you acknowledge receipt of the merchandise, you agree to produce a photo ID upon request. Goods are deemed to be delivered to and received by you when the goods are delivered to the shipping address provided by you. If you fail to receive the merchandise for any reason, you agree and accept that we have the right to choose to charge you an additional fee or cancel your order.
5.3 Unless otherwise specified, we will use all reasonable commercial efforts to deliver your order within 24 hours of delivery. According to the prior online arrangement, you can choose any of the optional delivery times when ordering.
5.4 We may deliver the goods one or more times, and some items may be delivered directly by the supplier. Any time and date for sending the item, or the time required for delivery, is an estimate only. If we fail to meet any of the prescribed delivery or delivery dates or times, we will notify you of the progress of your order. You agree and accept that we will not accept cancellations or refunds to you under any circumstances.
5.5 When the goods you have purchased have been delivered to you, you will become the owner of the goods. When the goods have been delivered to you, you will bear the risk of holding the goods and we will not be liable for their loss or damage.
6. Return or replace
6.1 Unless otherwise specified, no return or replacement of the goods will be accepted. Please read the return or replacement policy prescribed by the supplier before ordering.
6.2 According to the return or replacement policy of individual suppliers, if the goods you ordered are faulty, defective or damaged (not your fault), or the goods are not ordered by you, or the quantity delivered is not correct, it can be on the date of receipt. Return or replace within seven (7) days, but:
6.2.1 The return or replacement policy applies;
6.2.2 The goods are not used and are in the original sale state, together with all parts and accessories provided with the goods, including instructions, certificates, labels, marks, consumables, bags and boxes;
6.2.3 The packaging of the goods must be in the state of delivery to you.
6.4 You agree and accept that the acceptance of the replacement of the goods will depend on the availability of the inventory.
6.5 You agree and accept that it is at the sole discretion of the supplier to accept the return or replacement of the goods. Under no circumstances will we accept returns directly to us or for damages incurred by you for any reason.
7. Disclaimer and Limitation of Liability
7.1 We do not represent or warrant that access to our website (including the use of mobile applications or software) or any part thereof will be unobstructed, reliable or error free.
7.2 We do not represent or warrant to you that our website or any of its content will be accurate, complete or reliable.
7.3 We do not represent or warrant that:
7.3.1 Any service (whether or not provided by us) will be provided with appropriate care and skill; or
7.3.2 Any good (whether or not provided by us) will be of a commercially available quality or will be suitable for any purpose (although the use has been notified to us in advance).
7.4 You agree that no data transmission over the Internet is guaranteed to be completely secure. Although we are committed to protecting this material, we cannot guarantee and cannot guarantee the security of the information you transmit to us. Your transmission of any information to us is at your own risk.
7.5 Subject to the law, we exclude all liability (whether in contract, infringement or other form and whether or not due to our negligence) to you for the following reasons:
7.5.1 any inaccuracy, error or omission in any technical, factual, textual or printed matter on our website (including the use of the application or software) or any material therein;
7.5.2 Failure to provide our website (or any part thereof), goods or services;
7.5.3 any delay in providing, or failure to provide or make available goods or services, or any negligence in the provision of goods or services;
7.5.4 Any merchandise is not commercially viable or suitable for its intended use; or
7.5.5 Any misrepresentation about our website, goods or services.
7.6 In addition to the provisions of the law:
7.6.1 We will not be liable to you for any indirect or consequential loss, damage or expense, including loss of profits, business or goodwill arising from any matter that you notify us, and
7.6.2 We will not be liable to pay any amount to you by way of compensation, unless otherwise stated in these terms and conditions.
7.7 You must comply with and comply with all applicable regulations and laws, including obtaining all customs, import or other permits required to purchase goods from our website. We do not make any representations or assume any responsibility for the export or import of the goods you purchase.
7.8 You agree that such restrictions are reasonable in the nature of our website, in particular because each time you purchase goods through our website, each time you enter into a separate contract with the supplier.
7.9 The above exclusion does not affect any legal rights that cannot be excluded. However, in this case, our liability (under legal permission) will be limited to the re-supply of services or merchandise to you.
7.10 The above exclusions or limitations shall be construed as separate and divisible provisions in these Terms and Conditions.
8. Guarantee
8.1 Your statement, warranty and commitment, you will not:
8.1.1 use our website for any fraudulent or illegal use;
8.1.2 Use our website to defame, abuse, harass, track, threaten or violate the rights of others (including but not limited to other people's privacy or publicity rights);
8.1.3 hinder or interfere with the operation of our website or the servers or networks used on our website; or violate any rules, procedures, policies or regulations relating to the network;
8.1.4 transmit or distribute any viruses, worms, Trojan horses or other computer code that is harmful or intrusive or that may or may be intended to damage any hardware, software or device operation or monitor any hardware, software or device use;
8.1.5 reproduce, reproduce, sell, resell or exploit any part of our website (including applications or software), or its use or connection, for any commercial purpose;
8.1.6 amend, adapt, translate, reverse engineer, decompile or disassemble any part of our website (including making applications or software);
8.1.7 construct or reproduce any part of the Website without our prior written consent;
8.1.8 establish a database in an organized manner to download and store content, user content or any website content; and
8.1.9 Any copyright, design and intellectual property rights infringing the goods.
9. Content
9.1 All intellectual property rights in the content are owned, controlled or licensed by us. Except for the rights granted to you under Section 9.2, these terms and conditions do not confer any rights or interests in the Content, and we reserve all other rights.
9.2 Subject to these terms and conditions, you may use the Content for your own personal use.
9.3 You may not: unless you have obtained our express written consent or you are expressly authorized by law:
9.3.1 use the content for any commercial or other non-personal use;
9.3.2 copy the content or transfer the content to any other device or any other person; or
9.3.3 Reproduce, distribute, communicate to the public, revise, format, produce derivative works or display content.
9.4 You acknowledge and agree that if you breach any of the provisions of this section, we may no longer supply any content to you at our sole discretion.
9.5 We will use all reasonable commercial efforts to ensure the accuracy of the content, but we do not warrant and declare (express or implied, statutory or otherwise) the accuracy, quality or completeness of the content or its suitability for any purpose, and we Nor will it assume any responsibility for this. You also agree that the advertiser is solely responsible for the advertising content shown on our website. The placement of such advertisements does not constitute a product of our recommendation or endorsement of the advertiser, and each advertiser is solely responsible for any representations made in respect of its advertisements. We do not accept any liability for damages resulting from your reliance on the accuracy of the information contained on our website.
10. User generated content
10.1 When you submit any user-generated content (including all text, files, images, photos, sounds, videos or other materials) on our website ("User Content"), you grant us permanent, irrevocable, non-exclusive , global, transferable, sublicensable, paid-up, royalty-free license to reproduce, distribute, communicate to the public, publicly perform, revise, compile derivative works, display and otherwise use the user content of the website (including However, it is not limited to promoting and forwarding some or all of the website in any form of media and through any media channel. Without limitation, your right to grant us under this Section 10.1 includes the right to grant a license to each Site User to use the User Content from time to time as permitted by the Site. You hereby waive and procure all other creators of User Content to waive all of the moral rights of User Content (including the right to identify the original content of User Content or the right to be derogated from any User Content), regardless of whether the rights are currently or Whether it exists anywhere in the world at any time in the future.
10.2 Your statement, warranty and covenant:
10.2.1 You have the legal rights and powers to grant the license of Article 10.1 above;
10.2.2 You are the owner of the User Content and/or have all the necessary rights, consents, permits and licenses to grant us the license of Section 10.1 above;
10.2.3 We will not infringe the intellectual property rights or other rights of any third party by exercising the license of Article 10.1 above;
10.2.4 If the User Content identifies any individual (whether by name, photo or otherwise), you have obtained all the consent and permission of such person to allow us to use the User Content in accordance with Section 10.1 above;
10.2.5 User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to any person, intended to harass anyone or inappropriate for display on the Site; and
10.2.6 At our request, you will provide us with a written copy of any consent, permission and license you are required to obtain.
11. Indemnity
You agree to any claims, losses, damages, expenses, expenses (including legal expenses) or other liabilities of us and all of our directors, employees and contractors for breach of any covenants, warranties, representations and agreements herein. And all of our directors, employees and contractors indemnify and protect us from harm.
12. Link to the website
Certain links (including hyperlinks) on our website will lead you away from our website. The link is provided solely for your convenience, and the inclusion of any link does not imply our support or endorsement of the linked site, its operator or its content. We are not responsible for the content of any website other than our website.
13. Termination
13.1 If you violate any of the terms and conditions, we may immediately terminate your access to our website or registration.
13.2 Any rights arising from any party on the date of termination will remain enforceable upon termination.
14. Intellectual Property
14.1 All intellectual property rights in the content, user content, design, text, images and other materials on our website, and their selection or arrangement are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.
14.2 All trademarks, product names and company names or logos on our website are the property of our property or their respective owners. We do not grant any approval for the use of any such trademarks, appearances, product names, company names, logos or titles, and such use may constitute a violation of the rights of the holder.
15. General matters
15.1 If the representations and warranties in these terms are made to us and the suppliers by means of our website, you acknowledge and agree that the relevant representations and warranties are intended to grant rights to all relevant suppliers and to all relevant suppliers. The interests are made and the respective suppliers can rely on and enforce the relevant statements and warranties made by you.
15.2 We reserve the right to modify the content of the Website (including the services we provide) and such terms and conditions at any time without notice. If these terms and conditions are changed, they will be posted on the website and continued to use our website after any such changes constitute your consent to be bound by the revised terms and conditions of use. This right includes the right to change any of the documents that form part of these terms and conditions.
15.3 We have made every effort to clarify whether the quotation for the goods offered on our website includes any relevant taxes or duties. If the quotation is not clear under any circumstances, please be aware that you may be liable for any tax or customs duties (such as VAT) imposed by the supplier or the law other than the price before making the order.
15.4 We attach great importance to privacy issues. Our privacy policy covers any information we use from you. By using our services, you consent to the collection, storage and use of your information in accordance with our Privacy Policy. Your confirmation and consent are subject to our Privacy Policy Terms.
15.5 We reserve the right, in our sole discretion, to deny users access to our website or any part thereof without notice and to refuse to provide our services to any users who violate these terms and conditions.
15.6 We will not be liable to you for any breach of these Terms and Conditions of Use and will not be liable to you for any event or circumstances beyond our reasonable control and failure to provide or delay the provision of our services through the Website. responsibility.
15.7 If any of these terms and conditions are deemed to be invalid or unenforceable by the courts of the Jurisdiction, the validity or validity of any other provision will not be affected and the invalid provisions shall be deemed to be in connection with such terms and The division is divided.
15.8 We may assign these terms and conditions or appoint any third party, including the Group Company, to provide services to you on their behalf or to fulfill any of our obligations under these Terms and Conditions.
15.9 You may not assign or otherwise deal with all or part of your rights and obligations under these Terms and Conditions without our written consent.
15.10 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party has any right to rely on any agreement, understanding or arrangement not contained in these Terms and Conditions.
15.11 These Terms and Conditions are governed by the laws in force in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts.
We reserve the right to terminate or change the above offers. In case of any dispute, our decision will be final and decisive.
These terms and conditions form an integral part of the general terms and conditions.
Last updated: 13/09/2019
